- ORDER POLICY
DESCRIPTION OF THE ARTICLE
The items offered for sale are described in the catalog published on this website. The catalog contains an adequate representation of the articles using images, as well as a description of the characteristics of the articles.
GUARANTEE OF FABRICS, COLORS AND INKS
Since the products are natural and hand made there could be slight variations in the tone of the woods or the color fixation of the textiles. There could be slight variations in the color of the products delivered with respect to those shown on the website or in the catalog.
AVAILABILITY and SPECIAL PROMOTIONS
Certain items may be available for a limited time and we are not responsible for any of the discontinued items. We will confirm the availability of an item when you have sent your order.
All prices are expressed in Mexican pesos and / or US dollars and may be subject to taxes. Customers who have to pay sales tax will be shown the amount when registering.
PAYMENT AND PURCHASE
We accept payment online using a valid credit card or via Paypal. The total price corresponds to the price of the product indicated on the website, in addition to any shipping costs and taxes indicated in the confirmation email.
SSL Technology, (Secure Sockets Layer). We use SSL technology to give you the highest security and experience the highest possible purchase security. SSL technology enables the encryption of sensitive information, including passwords and credit card numbers during your online transactions. All forms on our site are secured with SSL technology, so your personal information remains secure and out of reach of malicious hands. The Symantec Company (Symantec Logo). Symantec is a technology company that specializes in encrypting information and online commerce. It is one of the most recognized companies that certifies that an internet site is secure and that it is encrypted. With Symantec, you can feel safe buying on our website.
AT THE TIME OF MAKING THE PURCHASE ORDER, you will need to give us a delivery address and the information of another contact. We will use this information to calculate taxes and any shipping charges. We ask that you check the confirmation email to verify that you gave us the correct shipping address. If you need to change the address or any other delivery detail, please send us an email to email@example.com or log in to your account to notify us at least 48 hours before delivery. We ask that you notify us of the order number and the most important item. We will put all our effort to change the shipping address, however we are not responsible for the shipping orders with incorrect address that you entered at the time of carrying out the order. Please note that you are responsible for any additional costs resulting from having postponed the delivery change or due to any reason that causes a delivery delay caused by you.
When the product purchase order is generated, it will be sent directly to our manufacturers for processing. Being unique pieces and signed by the author, the delivery process can be carried out between 3 and 6 weeks for Mexico City and the interior of the Mexican Republic and up to 12 or 13 weeks for shipments to the United States or Canada.
Items are shipped separately on orders with different items. An estimated delivery time will be listed in your confirmation email. Additionally, the expected delivery date is indicated on the website as part of the product description.
DETERIORATION AND DEFECTS
We offer a three-year limited warranty on all our products against manufacturing defects. If you discover any defect between the 10 days of the delivery, please give us a written notice and send it to the address indicated below, firstname.lastname@example.org. We will repair or replace the item with an equal or similar item, on our own. After 10 days, the warranty claim could be made, which will be taken to the corresponding manufacturer for the review. Said manufacturer, at its discretion, will repair or replace the defective item. Inappropriate use, abuse, damage, outdoor use or commercial use are not covered under this warranty. The return shipment of the product that needs to be repaired or replaced will be covered by ten (10) days from the day of delivery, after ten (10) days, the shipping cost will be on your own. The warranty will only cover the original purchaser with proof of purchase at the original delivery address. The natural marks or wrinkles of the skin are not defects, but they are genuine proof of leather use. The application of inappropriate substances, spills of paint, dyes or acids, or direct exposure to the sun's rays or other source of heat are not covered. The cushions will soften naturally over time as a result of normal use. You are responsible for inspecting the products at the time of delivery. If your item is shipped via conventional mail (eg, FedEx, UPS), simply reject the charge and contact us immediately to replace it.
If after the delivery is accepted, you find any damage by delivery, ineptitude or nonconformity with the description of the item, incomplete delivery or nonconformity with the order or packing list, you must inform us immediately in writing within the 24 hours following the delivery and provide us with a "written note" of the damage. We will refund or exchange any damaged item during delivery to the extent required by law. For the purpose of this section, "written notice" or any claim of defect or damage must include all of the following: 1) proof of purchase; 2) description of the defect or damage; and, 3) digital images showing the defect.
- SHIPPING POLICY
All products will be shipped and delivered to the customer by the transport company UPS. By virtue of the foregoing, the customer agrees to submit for the delivery of the products to the UPS policies and terms of delivery.
For international shipments and depending on the trade treatie that México has with the country of destination, UPS will provisionally pay the taxes imposed by the customs in the country of delivery. Once the package arrives at the door of the customer destination, the client must pay to the transport Company with a check or cash the taxes previously absorbed. If the customer does not agree to pay to the transporter company, UPS will not deliver the package and it will return it to the corresponding customs.
If by any reason that does not concern to the transport Company, the customs of the country where the package is delivered denies the entry of the product, the customer must go in person to the corresponding customs and pay the taxes imposed by the country. In this case the client must transport his package by his own means. Excluding the transport Company and KTRE from any responsability.
HUGE SIZE PACKAGES
We send the packages designated as "Extra Size" on the web page, by conventional mail or LTL load. The cost per shipment of extra size will be calculated in the register.
CONFIRMATION / GUI
When a purchase order is sent, we notify you by email. The guide number for your shipment is included in your email. We invite you to track your package online or by phone with the carrier. Most carriers can estimate the delivery date. Be sure to contact us if the shipping progress does not seem normal.
DELIVERY TO YOUR DOOR
For your safety we require the signature of an adult (adult) who signs the delivery and physical review of the product. Keep in mind that the decision to leave the package without signature will be for the consideration of the carrier. If the order for revision and delivery is not signed, KTRE can not guarantee the guarantee of 3 years. If you want the package to be left at your door, the best thing you can do is leave a note on your door requesting to leave your package "without requiring a signature". Be sure to include your name and guide number in the note.
SELF-SERVICE DELIVERY TRUCK
All our deliveries are considered "Self Service", since you yourself will need to move the package to your residence. Keep in mind that the extra-sized products (large breed dogs) that you send by this method are both larger or heavier than to ship with small package carriers like UPS, FedEx, so you may require the help of a friend or member of your family for delivery.
RELEVANT DELIVERY INFORMATION.
You must provide us with a written notice via e-mail of all relevant obstacles or other difficulties that may obstruct the delivery of your products, (for example access to gated communities, security measures, unpaved roads, among others). Please prevent limitations related to the measures and the place of delivery. Any additional costs, such as elevator rent or storage space or costs generated by incorrect information, or absence of it at the time of delivery (including the cost of additional delivery attempts), are your sole responsibility.
OTHER SHIPPING SERVICES
At the moment we do not offer delivery with "elevator" or with "preferential treatment" directly. You are free to contact the shipping company yourself to request those services, however, we are not responsible for any charges resulting from the additional services contracted.
The current cost of the departure of shipments will be deducted from the refund of some or all returned items, unless otherwise specified. PO BOX / APO Please note that we do not ship to PO Boxes or APO Military Directions. For customers outside the 31 states, please contact the KTRE customer service department.
3- RETURN POLICY.
We are proud of the quality of our products. After 15 days, we will replace, repair or refund your purchase against manufacturing defects, only up to 3 years. (See the "Damages and Defects" section). Please note that we can not accept returns on personalized or designed products, with special order of upholstery or products damaged by wear and tear .. The delivery charge is not refundable, except for the items returned due to any mistake we have made in Your purchase order
HOW TO RETURN A PRODUCT.
In case you wish to return a product for any reason, you must first contact our returns department to obtain a return authorization. • Send us an email to email@example.comReceive your Return Authorization Number ("#AD). You will include #AD along with your returned items. • Once you get your #AD, you will be responsible for sending the item back to the source store, unless otherwise instructed. • You will be responsible for re packing new items, using the original box or wrapper. All returned items must be completely unassembled and unused, in their original condition and packaging, complete, with all materials. No return will be accepted without the original box or packaging. • You are responsible for all shipping and handling charges for returned items. • All returns must be received in our office within 30 days from the date the #AD was issued. • Once your returned items have been received, inspected and considered to be in original condition, the total amount reflected in your order will be reimbursed to you, minus the outgoing freight charges.
If any returned item is damaged during the return, it is your responsibility to raise a freight claim and request that the carrier reimburse you.
- CHANGE POLICY.
We gladly change any item you have purchased. We ask that you follow the return procedure that was mentioned before. All changes are subject to additional shipping charges.
- CANCELLATION POLICY.
You may request the cancellation of any purchase order that was made before the products begin to be manufactured. Or three (3) days after the order has been lifted, whichever comes first. Any cancellation requested after three (3) days of the order being lifted is subject to an 20% purchase price payment for re-storage. If you wish to cancel an order after an item has been shipped, please follow the "returns" procedure, mentioned above.